Headquartered in Appleton, Wisconsin, Wings Credit Union, also known as Settlers Bank, has built a reputation for providing home loans with lower-than-usual fees and competitive rates. Unlike many larger lenders, it keeps processing and origination costs reasonable, although does not scrape them altogether, making home financing more accessible for borrowers looking to minimize out-of-pocket expenses.
See today’s mortgage interest rates on TrueRate.
How Wings Credit Union compares to other mortgage lenders
| Headquarters | Appleton, Wisconsin |
| Website | wingscu.com |
| Rate | 0.12% lower than the median interest rate |
| Lender fees | $1,200 (median on Wings Credit Union loans) |
| Savings after 1 year, compared to the median interest rate | $756 |
| Savings after 10 years, compared to the median interest rate | $4,219 |
| Added cost after 1 year, compared to Tomo Mortgage | $1,822 |
| Added cost after 10 years, compared to Tomo Mortgage | $6,966 |
For a $400,000 mortgage, Wings Credit Union’s rates—about 0.12% below the median—combined with $1,200 in lender fees, result in an estimated $756 in savings in the first year and over $4,219 in savings after 10 years compared to the median lender.
What customers are saying
Customer reviews of Wings Financial Credit Union’s mortgage services, as seen on platforms like Yelp, BBB, and Reddit, reveal mixed experiences.
Borrowers praised competitive rates, quick pre-approvals, and helpful programs like the first-time homebuyer option, which includes cash rewards when using recommended realtors. Customers appreciated that Wings typically retains servicing for their loans, simplifying payments and escrow management. Some highlighted smooth refinancing experiences and waived PMI for high credit scores.
Complaints frequently mention poor customer service, delays in resolving issues, and operational inefficiencies. On BBB, borrowers reported misapplied payments, unresponsive representatives, and rigid policies that exacerbated financial difficulties. Yelp reviews also reflect dissatisfaction with inconsistent communication and errors in loan servicing.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.