Also known as AimLoan, American Internet Mortgage is a San Diego, California-based lender that operates primarily online. They offer digital mortgage services nationwide. While its online model can provide convenience and competitive rates, borrowers should look out for potential loan processing and origination fees that may add to the overall cost of financing. While the initial rate can look attractive, you’ll want to pay attention to the APR.
See today’s mortgage interest rates on TrueRate.
How AimLoan compares to other mortgage lenders
| Headquarters | San Diego, California |
| Website | aimloan.com |
| Rate | 0.33% lower than the median interest rate |
| Lender fees | $995 (median) |
| Savings after 1 year, compared to the median interest rate | $1,434 |
| Savings after 10 years, compared to the median interest rate | $10,991 |
For a $400,000 mortgage, AimLoan’s rates—roughly 0.33% below the median—and $995 in lender fees, result in estimated savings of about $1,434 in the first year and nearly $10,991 over 10 years compared to the median lender.
What customers say about AimLoan
AimLoan’s mortgage services receive a mix of positive and negative feedback, with a generally positive leaning in customer service and product variety but notable criticisms in operational execution.
Many borrowers commend AimLoan for courteous, responsive, and knowledgeable staff who assist efficiently through loan closings and refinances, with some customers returning multiple times over years. The company offers a wide selection of mortgage products, including fixed and adjustable rates, jumbo loans, and special programs like HomeReady, appealing to a broad market.
However, substantiated negative reviews highlight significant issues: slow loan processing times, excessive documentation demands, poor communication from some loan officers, and problems managing escrow accounts—such as paying insurance premiums incorrectly and delays in refunds. High closing costs and unclear fee explanations have also caused dissatisfaction. Some borrowers experienced near loss of property purchases due to delays and have expressed strong warnings about the lender.
How to compare mortgage lenders
Interest rates. Comparing rates between lenders isn’t always straightforward. Many promote low headline rates that require paying “points” upfront to buy down the interest rate. To make a true comparison, focus on the par rate (0 points) and the APR, which reflects both the interest rate and any lender fees. Even small differences can translate into significant savings over the life of the loan.
Lender fees or loan origination fees. Many lenders charge fees that add thousands to the cost of a loan. It’s important to look at both the rate and the fees together to understand the true cost of borrowing. For a $400,000 mortgage, avoiding even a $1,000 fee could contribute to meaningful savings in the first year and over the long term.
On-time close rate. Most lenders do not publicly share their on-time close rates. However, it’s a critical factor—especially if your home contract has tight deadlines. Asking about their process for meeting close dates, including underwriting and document review timelines, can give you more confidence when choosing a lender.
Pre-approval and offer letters. Some lenders offer fast pre-qualifications that may not be fully underwritten, which can weaken your offer in competitive markets. It’s important to ask whether a lender’s pre-approvals are fully underwritten and how credible their letters are when presented with an offer.
Customer satisfaction. If detailed customer review data isn’t readily available, check third-party review sites or ask the lender for references. It’s important to understand how they handle communication, responsiveness, and issue resolution throughout the loan process.
Employee reviews. Company culture often influences how clients are treated. A lender with strong employee satisfaction typically delivers better service, more organized processing, and a smoother overall experience for borrowers.
To better understand how we compare mortgage rates fairly, see our TrueRate Methodology.
If you’re ready to start your journey to homeownership, get pre-approved with Tomo Mortgage today.